TERMS OF USE

General Usage Terms

Important Notice: Please read the following terms, conditions, and legal disclaimers carefully before using this website. By accessing, browsing, interacting with, or downloading content from this site-or by making any purchases through it-you acknowledge and agree to comply with these Terms of Use (“Agreement”) as well as any additional terms, policies, or notices referenced herein. This website is operated and maintained by the Company.

Definitions

"Company" refers to ROOTS INDUSTRIES INDIA PRIVATE LIMITED.

"Site" refers to the website operated by ROOTS INDUSTRIES INDIA PRIVATE LIMITED, currently accessible at www.naveoev.com (or any successor domain or subdomain operated by the Company).

Please note: In some cases, the integration of new components or replacement parts may alter the original performance specifications of the manufacturer’s electric vehicle (“Vehicle”).

Customer Responsibility Clause

The customer is responsible for ensuring that any spare parts purchased from ROOTS INDUSTRIES INDIA PRIVATE LIMITED are appropriate for their specific vehicle model and intended use.

ROOTS INDUSTRIES INDIA PRIVATE LIMITED supplies only original or approved replacement parts designed for vehicles sold by the company.

It is the customer’s responsibility to ensure that any part is installed correctly by a qualified technician or service provider. ROOTS INDUSTRIES INDIA PRIVATE LIMITED is not liable for any damage, performance issues, or safety risks arising from improper installation or misuse of parts.

ROOTS INDUSTRIES INDIA PRIVATE LIMITED does not supply or endorse third-party, modified, or non-standard vehicle parts or accessories.

Disclaimer of Warranties and Limitation of Liability

To the fullest extent permitted under applicable local and international laws in the respective regions, ROOTS INDUSTRIES INDIA PRIVATE LIMITED expressly disclaims all implied warranties, including but not limited to warranties of merchantability and fitness for a particular purpose, even where a specific purpose may have been disclosed.

ROOTS INDUSTRIES INDIA PRIVATE LIMITED shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use, misuse, or inability to use any vehicle or spare part supplied, including but not limited to property damage, equipment failure, loss of revenue, business interruption, replacement costs, or third-party claims.

In any case, the total liability of ROOTS INDUSTRIES INDIA PRIVATE LIMITED, whether in contract, tort, or otherwise, shall not exceed the original purchase price of the part or component in question. This disclaimer is subject to applicable consumer protection laws in the country of sale. Certain legal rights may vary by jurisdiction.

Defective Parts – Limited Warranty

ROOTS INDUSTRIES INDIA PRIVATE LIMITED warrants that all spare parts sold are free from manufacturing defects in materials and workmanship under normal use for a period of twelve (12) months from the date of purchase. If a part is proven to be defective due to manufacturing during this warranty period, ROOTS INDUSTRIES INDIA PRIVATE LIMITED, at its sole discretion, will either:

  • Replace the defective part, or

  • Refund the original purchase price of the defective part.

This limited warranty does not cover:

  • Damage caused by incorrect installation, improper use, or inadequate maintenance

  • Accidents, misuse, or unauthorized modifications

  • Normal wear and tear, or consumable items

Unless otherwise agreed in writing, this warranty excludes any costs related to labor, installation, transportation, diagnostics, or other indirect expenses incurred by the buyer.

All warranty claims must be submitted through an authorized distributor, dealer, or service representative in the country of purchase, accompanied by valid proof of purchase.

1. Binding Agreement

By using this website, you confirm that you accept and agree to comply with all terms and conditions outlined in this Agreement, as well as any additional terms referenced throughout the Site, including but not limited to the Privacy Policy, which is incorporated herein by reference. Accessing, browsing, interacting with, or downloading materials from this Site signifies your binding agreement to these terms.

Use of the Site is permitted only to those individuals who agree to these conditions. If you do not accept or agree to all of the terms set forth, you are not authorized to use this Site.

2. License to Access the Site

Subject to your continued compliance with this Agreement and all applicable laws, ROOTS INDUSTRIES INDIA PRIVATE LIMITED (the “Company”) grants you a limited, non-transferable, non-exclusive, and revocable license to access and use this website and its available content, including text, images, data, audio, video, pricing details, and related materials ("Materials"), strictly for your personal and non-commercial use.

This license does not transfer ownership or grant you any rights beyond those expressly stated. You may not reproduce, modify, distribute, republish, display, or exploit any part of the Site or its content for commercial purposes without prior written consent from the Company. Any unauthorized use may violate copyright, trademark, and other applicable laws.

You are permitted to make a single electronic or printed copy of content from this Site, provided it is used solely for personal, non-commercial reference, and all proprietary rights notices (including copyright and trademark notices) remain intact.

This license explicitly excludes:

  • Modifying or adapting the Site or its content without written permission;

  • Commercial resale or use of any portion of the Site or its content;

  • Compilation or use of product or service listings, descriptions, or pricing;

  • Creation of derivative works based on Site materials;

  • Use of automated tools (e.g., bots, data scrapers, or extraction scripts) to collect data from the Site.

  • To request permission for any other use, please contact the Company at techsupport@naveoev.com.

Authorized Dealer/Distributor Use

Notwithstanding the restrictions above, authorized dealers and distributors of ROOTS INDUSTRIES INDIA PRIVATE LIMITED may use selected content from this Site-including product images, descriptions, specifications, and pricing-for the sole purpose of marketing and reselling ROOTS INDUSTRIES INDIA PRIVATE LIMITED products, subject to the following conditions:

  • The dealer or distributor must be officially authorized in writing by ROOTS INDUSTRIES INDIA PRIVATE LIMITED.

  • All content used must remain unmodified unless otherwise approved.

  • All proprietary notices, trademarks, and copyright information must be retained.

  • Use of content must not misrepresent the products, the company, or its policies.

Unauthorized use of materials by non-authorized parties, or for purposes beyond the above, is strictly prohibited.

3. Acceptable Use and Additional Restrictions

By accessing and using this Site, you agree to comply with any additional rules, limitations, or guidelines that may be posted on the Site, which may be revised periodically at the discretion of the Company.

You agree to use the Site solely for lawful and legitimate purposes. You must not upload, post, transmit, or otherwise share through the Site any content or material that:

  • Infringes upon the intellectual property, privacy, or other rights of any third party;

  • Is defamatory, abusive, harassing, threatening, or otherwise harmful;

  • Is false, misleading, fraudulent, or deceptive;

  • Violates any applicable law or regulation;

  • Is obscene, offensive, or otherwise objectionable in nature.

The Company reserves the right to take any action it deems necessary in response to violations of these terms, including-but not limited to-restricting access to the Site, removing offending content, and pursuing legal remedies to the fullest extent permitted under applicable law.

4. Ownership and Intellectual Property

You do not acquire any ownership interest in this Site or its contents. Your rights are limited to a non-exclusive license to access, view, and use the Site and its materials, and to make purchases through the Site, in accordance with the terms of this Agreement and only while it remains in effect.

Unless expressly stated otherwise, all rights, title, and interest in and to the Site-including all text, images, designs, audio, video, data, features, and other content (“Materials”)-as well as any associated intellectual property, remain the exclusive property of the Company, its affiliates, or their respective rights holders.

All trademarks, service marks, copyrights, and other proprietary rights displayed or referenced on the Site are protected by applicable laws and may not be used without prior written permission from the Company or the appropriate rights holder.

5. General Disclaimer

You acknowledge and agree that your use of this Site is entirely at your own risk. The Site, along with all content, materials, software, communications, and related information made available through it, is provided on an “as is” and “as available” basis, without warranties of any kind-express or implied.

To the fullest extent permitted by applicable law, the Company expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy of information.

Some jurisdictions may not allow limitations on implied warranties, so certain disclaimers above may not apply to you.

The Company makes no guarantees regarding the completeness, accuracy, timeliness, or reliability of any content or materials found on the Site, including (but not limited to) statements, advice, advertisements, or third-party information-such as that relating to suppliers, distributors, or dealers. Any reliance you place on such content is strictly at your own risk.

Furthermore, the Company makes no representation regarding the safety or integrity of the Site, and disclaims all liability for any damage caused by malware, viruses, or other harmful elements that may affect your computer, device, or other property as a result of accessing or using the Site, including when downloading content or interacting with features such as message boards or forums.

The Site’s content may contain typographical errors, inaccuracies, or outdated information. The Company reserves the right to make changes or corrections to any part of the Site-including but not limited to product details, services, pricing, warranties, or terms of sale-at any time, without prior notice.

6. Links to Third-Party and Affiliate Websites

For your convenience, this Site may include links to websites operated by affiliates, dealers, distributors, or other third parties. These external sites are independent from the Company, and accessing them is done entirely at your own risk. You are solely responsible for taking appropriate precautions to safeguard against viruses, malware, or other potentially harmful components.

The Company makes no warranties or representations regarding, and does not endorse, any content, products, or services found on external sites. Unless explicitly stated otherwise on this Site, the inclusion of a link does not imply any affiliation, sponsorship, or endorsement by the Company. Similarly, any trademarks, logos, or branding visible on those external sites do not imply authorization or association with the Company.

7. Third-Party Content

Certain content made available on this Site-such as articles, statements, reviews, or service descriptions-may originate from third parties. These materials reflect the views and opinions of their respective authors, not those of the Company. While such content may be updated periodically, the Company does not assume responsibility for its accuracy, completeness, or timeliness.

The disclaimers stated elsewhere in this Agreement apply equally to all third-party content presented on or linked from this Site.

8. Deep Linking and Framing Policy

You are not permitted to replicate, "frame," or otherwise present any portion of this Site within another website or digital environment without the Company’s prior written permission. You may, however, create standard text links to specific internal pages of the Site, provided that:

  • The link does not imply endorsement or association with your site or organization;

  • The content is not displayed in a misleading or deceptive context;

  • The link does not damage or dilute the goodwill associated with the Company’s trademarks, logos, or brand identity.

The Company reserves the right to revoke link permissions at any time, for any reason, and may modify the terms of permitted linking without notice.

9. Use by Children

This Site is intended for use by individuals aged 18 and older. Due to the nature of the products and services offered, the Company does not knowingly collect personal information from children or market to minors.

By accessing or using this Site, registering an account, or making a purchase, you affirm that you are at least 18 years of age or have the express consent of a parent or legal guardian. However, all purchases made through the Site must be completed by an individual who is 18 years or older.

10. Unsolicited Submissions and Proprietary Information

The Company requests that you do not send any confidential, proprietary, or sensitive information through this Site unless such information is specifically requested as part of a formal registration, support, or transaction process. Any information or material that you voluntarily submit to the Company through this Site-outside of those specified channels-will be considered non-confidential and non-proprietary.

By submitting any content, material, or information through the Site, you represent and warrant that you either own the rights to that content or have received explicit permission from the rights holder. You also grant the Company a worldwide, royalty-free, irrevocable, perpetual, and unrestricted license to use, reproduce, display, distribute, modify, adapt, publish, translate, and otherwise utilize such content (in whole or in part) in any format or media, now known or later developed, for any purpose.

Additionally, the Company reserves the right to use any ideas, concepts, suggestions, or techniques submitted by you through the Site for any purpose, including but not limited to product development, marketing, or improvement of services, without compensation or acknowledgment.

You agree not to transmit or upload to the Site any material that is:

  • Defamatory, harassing, obscene, threatening, deceptive, or unlawful;

  • In violation of any applicable law or regulation;

  • Infringing upon the intellectual property rights or proprietary rights of any third party.

  • If you submit such content, you accept full legal responsibility for any resulting harm, damages, or legal consequences.

You further agree that you will not upload or distribute any materials protected by copyright, trademark, or other proprietary rights without first obtaining the express written consent of the rightful owner. Any violation of this provision makes you solely liable for any resulting legal claims, damages, or penalties.

11. Notice of Copyright Infringement

ROOTS INDUSTRIES INDIA PRIVATE LIMITED respects the intellectual property rights of others and expects the same of all parties involved with our content. All materials published on this Site, including blog content, are created or approved by authorized representatives of the Company.

If you believe that any content appearing on this Site infringes your copyright, please notify us by providing the following details:

  • A description of the copyrighted work you claim has been infringed

  • A clear identification of the allegedly infringing material (include URLs or screenshots if possible)

  • Your full name, address, phone number, and (if available) email address

  • A statement that you have a good faith belief that the use is not authorized by you or the law

  • A statement that the information provided is accurate, and under penalty of perjury, that you are the copyright owner or are authorized to act on the owner’s behalf

  • Your physical or electronic signature

Please send your notice to: techsupport@naveoev.com

Upon receiving a valid notice, we will review the claim and, at our discretion, take appropriate action, which may include removing or modifying the content.

12. Limitation of Liability

Your use of this Site is entirely at your own risk. If you are dissatisfied with any part of the Site-including its software, materials, products, services, or these terms and conditions-your sole and exclusive remedy is to stop using the Site and, where applicable, request that any of your submitted content be removed.

To the maximum extent permitted by law, ROOTS INDUSTRIES INDIA PRIVATE LIMITED, along with its affiliates, suppliers, dealers, distributors, and any other third parties involved in the creation, maintenance, or delivery of the Site, shall not be liable for any damages of any kind, whether direct, indirect, incidental, consequential, special, punitive, or exemplary. This includes, without limitation, damages for:

  • Loss of profits, business, data, or goodwill;

  • Business interruption;

  • Computer or system failures;

  • Unauthorized access, viruses, or security breaches;

  • Errors, omissions, or delays in content delivery or transmission;

  • Use of or reliance on any third-party links or external websites.

These limitations apply regardless of the legal theory under which the claim arises-whether based on contract, tort, negligence, strict liability, or any other basis-and whether or not the Company was advised of the potential for such damages.

The Company also disclaims all responsibility for the acts, errors, or conduct of any third party or user of the Site.

13. Product and Service Purchases

Any purchases made through this Site are subject exclusively to the Company’s Terms and Conditions of Sale, Limited Warranty, and Return Policy, each of which governs the rights and obligations of the parties involved in such transactions.

Please review these documents carefully before making a purchase, as they control your rights regarding returns, refunds, warranties, and service limitations. These terms are binding and override any conflicting information presented elsewhere on the Site.

14. Product Substitution (Parts Only)

ROOTS INDUSTRIES INDIA PRIVATE LIMITED reserves the right to substitute spare parts with functionally equivalent alternatives of the same or superior quality, which may differ in appearance, vendor, or country of origin. Such substitutions will only apply to spare parts and not to complete vehicles. Any substitutions will be made to ensure compatibility with the intended application and will meet or exceed the original specifications.

15. Product Availability

Certain products may not be available for sale in all geographic areas or jurisdictions.

16. Product Display and Colors

The Company attempts to display product images shown on the Site as accurately as possible. However, the Company cannot guarantee that the color you see matches the product’s actual color, as the display of the color depends, in part, upon the monitor you are using to view the Site.

17. Safety – Applicable Laws and Regulations

ROOTS INDUSTRIES INDIA PRIVATE LIMITED manufactures electric golf carts and related spare parts in accordance with applicable Indian manufacturing standards. Products are exported to various international markets and may be subject to differing safety, roadworthiness, and regulatory requirements depending on the destination country or region.

It is the sole responsibility of the importer, distributor, dealer, or end customer to ensure that the vehicle or part complies with all applicable laws, regulations, and standards in their country of use, including but not limited to vehicle classification, registration, licensing, usage restrictions, and safety equipment requirements.

ROOTS INDUSTRIES INDIA PRIVATE LIMITED does not guarantee that its products are road-legal or approved for public road use in any jurisdiction unless explicitly stated in writing. Before placing a vehicle or part into operation, the buyer must ensure that the product complies with all local laws and regulations.

The Company is not liable for any issues arising from non-compliance, unauthorized modifications, or improper use of its vehicles or components in any market.

18. Materials of Trade

If you purchase products as "materials of trade" (as defined in the Hazardous Materials Regulations in Title 49 of the U.S. Code of Federal Regulations) you represent, that the Company products you purchase on this Site will be used in direct support of your business, which is not transportation, and that such products shall not be resold or transported in a vehicle other than one owned by itself.

19. Changes to Terms and Site Content

The content, features, and materials provided on this Site are subject to change at any time without prior notice. While the Company may choose to update information periodically, it is under no obligation to do so.

The Company reserves the right, at its sole discretion, to revise, modify, add, or remove any part of these Terms of Use at any time. Changes will take effect immediately upon being posted on the Site or communicated through any other reasonable method. Your continued use of the Site following the posting of any changes constitutes your acceptance of those changes. For this reason, you are encouraged to review the Terms regularly to remain informed of any updates.

In addition, the Company may, at any time and without notice:

  • Modify or discontinue any aspect or feature of the Site;

  • Restrict access to certain areas or functionalities;

  • Impose limits on specific services or content.

  • Such actions may be taken without liability to you or any third party.

20. Termination of Access and Agreement

This Agreement, including any licenses or permissions granted to you under it, will terminate automatically if you breach any of its terms or conditions.

Upon termination, you must immediately stop using the Site and destroy any materials downloaded or obtained from it. Despite termination, certain provisions of this Agreement will remain in full effect, including but not limited to those concerning:

  • Disclaimers of warranties;

  • Limitations of liability;

  • Ownership of intellectual property;

  • Copyrights, trademarks, and proprietary rights.

The Company also reserves the right, in its sole discretion and without prior notice, to suspend or permanently block your access to the Site for any reason, including suspected violations of these Terms.

21. International Users and Export Compliance

This Site is operated by ROOTS INDUSTRIES INDIA PRIVATE LIMITED, an Indian company. While the Site may be accessed globally, the products and information provided are intended for use in countries where ROOTS INDUSTRIES INDIA PRIVATE LIMITED operates or exports.

ROOTS INDUSTRIES INDIA PRIVATE LIMITED makes no representation that the materials, products, or services available on this Site are appropriate, permitted, or available in all jurisdictions. Access to the Site from locations where its content is unlawful is prohibited. Users are responsible for ensuring that their access to and use of this Site complies with all applicable local laws and regulations in their respective countries.

Export of products or technical information from India may be subject to Indian export control laws and regulations. Users and buyers are responsible for ensuring compliance with all relevant import, export, and use restrictions applicable in their jurisdictions.

22. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute, claim, or controversy arising out of or in connection with your use of this Site or any agreement with ROOTS INDUSTRIES INDIA PRIVATE LIMITED, shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Subject to any alternative dispute resolution process that may be agreed upon in writing, the courts located in Coimbatore, Tamil Nadu, India shall have exclusive jurisdiction over all disputes arising out of or in connection with these Terms and Conditions or the use of this Site.

By using this Site, you agree to submit to the personal and exclusive jurisdiction of the courts in Coimbatore, Tamil Nadu, India, and waive any objection to such jurisdiction, including objections based on forum non-convenience.

23. Entire Agreement

These Terms of Use represent the complete and exclusive agreement between you and the Company regarding your use of this Site, and they supersede all prior communications-whether oral, written, or electronic-relating to the subject matter herein.

If any provision of these Terms is deemed invalid or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the fullest extent permitted by law to reflect the parties' original intent. All remaining provisions shall remain in full force and effect.

24. Intellectual Property and Copyright

All content and materials available on this Site-including but not limited to text, design, graphics, logos, images, audio, video, and software-are the exclusive property of the Company or its licensors and are protected by international copyright, trademark, and other applicable intellectual property laws and treaties.

You agree to use the Site in full compliance with all copyright and trademark laws and shall not reproduce, copy, modify, republish, upload, post, transmit, or distribute any part of the Site's content without the prior written consent of the Company, unless expressly permitted under these Terms.

No right, license, or interest in any intellectual property is granted to you under these Terms, whether by implication, estoppel, or otherwise, except as explicitly stated.

25. Copyright Notice

All website design, structure, text content, graphics, user interface elements, and the arrangement thereof are the sole property of ROOTS INDUSTRIES INDIA PRIVATE LIMITED, unless otherwise noted.

26. Trademarks and Brand Elements

All product names, logos, trademarks, service marks, trade names, brand elements, and designs (“Company Marks”) displayed on this Site are the property of the Company or its respective third-party owners. Whether or not a Company Mark appears with a trademark symbol, it is protected under applicable intellectual property laws.

No part of this Site should be interpreted as granting, by implication or otherwise, any license or right to use any Company Marks without the prior express written consent of the Company or the respective trademark holder. Unauthorized use of any Company Marks is strictly prohibited.

27. Restrictions on Transfer

You may not sublicense, assign, or otherwise transfer this Agreement-or any of the rights or licenses granted under it-to any other party. Any attempted assignment or transfer in violation of this provision shall be considered null and void.

28. Legal Entity Disclaimer

ROOTS INDUSTRIES INDIA PRIVATE LIMITED may operate under multiple product lines, brand names, or trade names. Unless specifically stated otherwise, references to “ROOTS INDUSTRIES INDIA PRIVATE LIMITED,” “we,” or “our” on this Site refer collectively to ROOTS INDUSTRIES INDIA PRIVATE LIMITED, its divisions (if any), and affiliated operations.

ROOTS INDUSTRIES INDIA PRIVATE LIMITED is a single legal entity registered in India. Any brand or trade name mentioned on this Site does not necessarily represent a separate legal entity unless explicitly identified as such. The use of brand names is solely for marketing or product identification purposes and does not imply independent corporate status.

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